iwang Privacy Policy

Details we hold, and why each one matters

When you register at iwang you give us your full name, MyKad or passport number, date of birth, mobile number and a password. From your first deposit we also keep a wallet ledger of every top-up, bet and withdrawal, because that ledger is how iwang shows where funds came from and where they went.

iwang does not ask for your employer, your salary or your family details. We do not buy contact lists from brokers, and we do not sell your file to advertisers. Where a field is optional, such as a marketing preference, it is marked optional at the point where we ask for it.

Who can read your file: access inside iwang and outside it

Access inside iwang is limited by role. A live chat agent sees your account status and your last transaction, the payments team sees wallet entries, and the compliance team sees the documents you upload. Passwords are kept as one-way hashes, so no member of staff at iwang can read yours.

• Payment providers and banks receive what is needed to move money through Touch ’n Go eWallet, DuitNow, FPX or bank transfer.
• Game studios such as Playtech, CQ9 or Ezugi receive a session token and the bet data for the round you are playing, never your identity documents.
• Identity and fraud checking services see the documents you send, so a review can be completed.
• Regulators and law enforcement receive records only when a lawful written request arrives.

Each outside party works under a contract that limits them to the task we hired them for. They may not use your iwang data to sell their own products, and they must delete it when the contract ends.

How we protect what we store

Traffic between your device and iwang is encrypted, and verification documents sit in a separate store from your betting ledger, so a routine support lookup never exposes them. We log who opened a player file and when, and those logs are reviewed. No system is perfect. If a breach ever touches your iwang account, we will tell you what was exposed and what to change, rather than wait for you to notice it yourself.

ID checks before your first payout: what we ask for

Malaysian rules require us to know who we are paying. iwang accepts one photo ID, either a National ID Card (NID), a Passport or a Driving Licence, plus a selfie for a liveness check. Reviews finish within 12 hours. You may register and play before sending anything, but documents must be verified before your first withdrawal; that first payment takes about 6 hours once checks clear, and later withdrawals usually complete in 17 minutes.

We keep your player file while your account is open. After you close it, iwang holds the minimum that licensing and accounting rules require, then deletes or anonymises the rest. Ledger and bet records outlive marketing preferences, because they support tax, dispute and audit checks. Live chat can tell you which category a specific record falls into.

Rights you can use on your own record

You do not need a lawyer or a fee to use any of these. Write to iwang through live chat and we will act on the request.

• Ask for a copy of your iwang record in a readable format.
• Correct anything wrong, such as a misspelled name or an address you have moved from.
• Stop promotional messages while keeping the account open for play.
• Close the account and ask for deletion of what we are not required to keep.
• Object to one specific use, and get a written answer from our data team.

We reply through the channel you registered with, after a short identity check, so nobody can pull your iwang file by pretending to be you.

Asking for a copy, a correction or a closure

1. 1

   Open live chat and say you have a data request

   Sign in to iwang, open the help menu and start a chat. The team logs the request against your account so it does not get lost in a queue.

2. 2

   Confirm that the account is yours

   Answer two or three questions about recent activity, or re-send the ID document already on file. This step protects you, not us.

3. 3

   State the request in one line

   A copy, a correction, an opt-out from promotions, or full closure of the iwang account. One line is enough to start.

4. 4

   Keep the written reply

   Our data team answers in the same chat thread, so you hold a record of what was agreed and when.

Cookies behind your session

iwang uses cookies for three jobs: keeping you signed in, remembering your language and currency choice, and measuring which pages players actually read. Advertising cookies are optional and can be refused in your browser settings without losing access to the games. Clearing cookies signs you out of iwang on that device, which is worth doing on a shared phone.

When this page changes

We update this policy when we add a payment method, a game provider or a new way to reach support. The current version always sits at iwang.asia/privacy-policy/. Where a change alters what we collect or who receives it, iwang posts a notice in your account before it takes effect, so you can object or close the account first.